Website OpenWorks
Hello there! At OpenWorks, we are actively seeking an IT Systems Engineer for one of our clients. This is a hybrid, full-time position based in Bogotá, Colombia.
This United Kingdom-based IT Services company provides cutting-edge solutions designed to streamline IT operations and enhance organizational efficiency. As a forward-thinking player in IT Services, the company values innovation, reliability, and a proactive approach to technology, ensuring their clients receive top-tier support and technical solutions.
In this role, you will manage incoming support requests, provide technical resolutions, work on maintenance and project tasks, and contribute to process improvements to enhance operational efficiency.
ABOUT THE ROLE
- Location: Bogotá, Colombia.
- Type of contract: Full-time, hybrid (offices in Bogotá, Parque 93).
- Timezone: Eastern Time Zone or Colombian Timezone. You’ll be working in the night shift from company’s perspective.
- Salary: 9.000.000 – 13.000.000 COP/month (negotiable).
- Benefits: All local benefits as an employee.
What You’ll Do
- Manage tickets and requests efficiently.
- Receive and document all customer calls, ensuring proper tracking.
- Provide initial assessments, attempt first-time resolutions, and escalate tickets as necessary.
- Contribute to process enhancements, documentation, and automation to optimize workflows.
- Perform assigned maintenance and project tasks.
- Assist with backlog tickets and platform cleanups as needed.
- Important: you need to be comfortable working on lower level tickets as well as more complex work, since you’ll be working in the night shift from company’s perspective in UK, so a smaller team is active at these hours.
Here’s Your Tech Playground
Must-Have Skills:
- Advanced English (C1 or C2 proficiency) is obligatory.
- Bachelor’s Degree in related field.
- +5 years in IT support roles, with previous experience in an MSP environment.
- Proficient in Group Policy/ADMX within Intune/Endpoint Manager.
- Strong practical experience with Intune, device management, and compliance.
- Deep understanding of public DNS records and security best practices.
- Expertise in backup protocols, including best practices and restore processes.
- Solid networking knowledge, including switching, routing, and traffic management.
- Advanced skills in Office 365 services (Exchange Online, SharePoint, Teams, OneDrive).
- Exceptional troubleshooting skills, particularly with Windows OS, Office 365, and email flow (MacOS experience is a plus).
Bonus Skills:
- Microsoft Certifications in AZ or MS tracks.
- Proficiency in PowerShell scripting for administrative automation.
- Familiarity with Azure infrastructure, including design and implementation.
- Experience deploying applications with SCCM or other RMM tools.
- Knowledge of SCIM and SSO within Azure AD.
BENEFITS
- 9.000.000 – 13.000.000 COP/month (negotiable).
- All local benefits as an employee.
- Hybrid modality.
Don’t miss out on the chance to make a positive impact while advancing your career!
