Client Support
We're here to help you resolve issues quickly and keep your operations running smoothly.
Submit a support request and our team will get back to you as soon as possible based on your priority level.
Submit a RequestResponse Times
We handle all requests based on priority to ensure urgent issues are resolved quickly.
Urgent
Urgent — Response within 2-4 hours
High
High — Response within 6-12 hours
Medium
Medium — Response within 24 hours
Low
Low — Response within 48 hours
Submit a Request
Please provide as much detail as possible so we can assist you efficiently.
All requests are tracked through our system to ensure faster resolution.
Types of Requests
Not sure what category your issue falls under? Here's a quick guide.
Technical Issue
Problems with system functionality, integrations, or unexpected behavior.
Billing
Questions related to invoices, payments, or subscriptions.
Feature Request
Suggestions for new functionality or improvements.
General Inquiry
Any other questions or requests.
Frequently Asked Questions
Quick answers to common questions.
How do I track my request?
You will receive a confirmation email once your ticket is created. Our team will follow up directly via email.
Can I update my request?
Yes, simply reply to the confirmation email and it will update your ticket.
Do you offer emergency support?
Yes, please select Urgent priority and clearly describe the impact.
Other Ways to Reach Us
If your issue is critical or you prefer direct contact:
support@openworkstalent.caOr reply directly to your assigned account manager/Product Owner